Effective Date: 5/3/2026
Business Name: Hidden Hill Lodge
Website: https://www.hiddenhilllodge.com

 

These Communications Terms & Conditions (“Terms”) govern communications between Hidden Hill Lodge (“Hidden Hill Lodge,” “we,” “us,” or “our”) and individuals who contact us, submit inquiries, request quotes, make reservations, opt into marketing communications, or otherwise engage with our services.

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By submitting your information through our website, forms, social media advertisements, booking requests, phone calls, email inquiries, text messaging programs, or other communication channels, you agree to these Terms.

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1. Types of Communications

Hidden Hill Lodge may contact you through:

• SMS/text messages

• Email

• Telephone calls

• Voicemail

• Automated reminders and confirmations

• Customer support communications

• Marketing and promotional communications

 

Communications may relate to:

• Quote requests

• Reservation inquiries

• Booking confirmations

• Availability updates

• Hunting, fishing, lodging, reunion, retreat, and event planning

• Customer support

• Seasonal promotions and offers

• Rebooking opportunities

• Event reminders

• Surveys and follow-up communications

 

2. SMS / Text Messaging Consent

By providing your mobile phone number and opting in, you consent to receive text messages from Hidden Hill Lodge.

Text messages may include:

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Conversational Messages

Messages related to:

• Quote requests

• Availability questions

• Booking support

• Reservation coordination

• Customer service

 

Marketing Messages

Promotional communications may include:

• Lodging promotions

• Hunting and fishing package offers

• Seasonal specials

• Last-minute availability

• Event announcements

• Rebooking invitations

• Marketing campaigns

 

Message frequency varies.

 

Message and data rates may apply according to your wireless carrier plan.

 

Consent to receive text messages is not required as a condition of purchase.

 

3. Opt-Out Rights

You may opt out of communications at any time.

Text messaging Opt-out instructions: You can opt out at anytime by replying STOP 

Text messaging help instructions: For help, reply HELP. 

 

Email:

Use the unsubscribe link included in marketing emails or contact us directly.

Phone:

You may request removal from marketing calls by contacting Hidden Hill Lodge.

 

Operational communications regarding active reservations, bookings, payments, or guest stays may still be sent as necessary.

 

4. Email Communications

By submitting your email address, you consent to receive communications including:

• Quote responses

• Reservation details

• Booking confirmations

• Guest information

• Planning assistance

• Promotions and special offers

• Seasonal updates

Marketing emails may be discontinued at any time using the unsubscribe option.

 

5. Phone Calls & Voicemail

Hidden Hill Lodge may contact you by telephone regarding:

• Booking inquiries

• Quote requests

• Reservation support

• Guest coordination

• Customer service follow-up

• Event planning

 

Calls may include voicemail messages when direct contact cannot be established.

 

6. Information Collection

Information collected may include:

• Name

• Email address

• Telephone number

• Reservation details

• Group size

• Requested dates

• Service interests

• Communication preferences

 

Information is used to provide services, manage reservations, improve customer experience, and deliver communications.

 

We do not sell customer personal information. 

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

• Information sharing to subcontractors that support services, such as customer service, is permitted.

• Text messaging originator opt-in data and consent will not be shared with any third parties.

• We do not sell, rent, share, or transfer consumer data, including SMS consent and phone numbers, to any external organizations under any circumstances, even with user consent, except as required by law.

• We maintain internal access controls, employee training, and contractual restrictions to prevent unauthorized sharing of user data.

 

7. Third-Party Service Providers

Hidden Hill Lodge may use third-party systems for communications and booking management including, but not limited to:

• Email marketing platforms

• CRM systems

• SMS providers

• Reservation systems

• Advertising platforms

• Website forms and analytics providers

 

These providers may process information solely for business operations.

 

8. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery depends upon carrier participation and network availability.

 

9. Changes to These Terms

Hidden Hill Lodge may update these Terms at any time. Updated versions become effective upon posting.

Continued use of our communication services constitutes acceptance of revisions.

 

10. Contact Information

Hidden Hill Lodge
Website: www.hiddenhilllodge.com
Email: support@hiddenhilllodge.com
Phone: 605-550-0445

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Questions regarding communications, opt-outs, or privacy requests, contact us at support@hiddenhilllodge.com or 605-550-0445.